Refund policy

Listen up, gorgeous — here’s the deal, served with honesty and a little hostility (you know, our love language).

We run a print-on-demand shop, which means every item is made just for you the moment you smash that checkout button. Because of that:

We don’t do returns.
We don’t do exchanges.
We don’t do “oops, I changed my mind.”

If you pick the wrong size, wrong color, or get a little click-happy at midnight… that’s between you and your impulses.

No Returns or Exchanges (AKA: Choose Carefully, Babe)

We don’t keep inventory in a dusty warehouse. Your item is custom-printed the moment you order it. So:

  • Ordered the wrong size?
    Not refundable.

  • Chose the wrong color?
    Also not refundable.

  • Changed your mind after checkout?
    Take it up with your inner child, bestie — not us.

  • Want to return it because “it’s not my vibe”?
    Nope. Your vibe selected it.

Moral of the story: double-check before you click.

But If We Messed Up — We Fix It, Period

If your item arrives:

  • Damaged

  • Misprinted

  • Or looking like it lost a fight with a lawnmower

Send us a message within 7 days of delivery with:

  • A clear photo of the issue

  • Your order number

  • Preferably not an attitude (but we’ll take what we get)

If it’s a legit manufacturer error, we’ll send you a free replacement faster than Karen can ask for a manager.

Lost or Stolen Packages

If your package says “Delivered” but your porch says “LOL, no it didn’t”:

  • Check with your neighbors

  • Check with your post office

  • Check with the household member who steals your mail

  • Then contact us

If the carrier loses your item in the abyss known as The Postal Void, we’ll help investigate or replace when appropriate.

But if it was stolen after delivery, we can’t replace it — yell at your porch pirates, not us.

Don’t Ship Anything Back to Us

We mean this lovingly:
Do not send anything back to us without approval.

It will not be refunded.
It will not be returned.
It will not magically turn into store credit.

Need Us? We’re Here (Snark Included Free.)

If something’s actually wrong, damaged, or defective — we’ll handle it.
Email us, and we’ll get you sorted.

queens@thecrownedsyndicate.com